They diagnosed two issues and charged me $1,200. I picked up the car and before I even got on Mopac it was heating up the exact same way as it was before I took it in! I had to take it in the next day and then they diagnosed another problem and charged me $200 to replace the thermostat. I asked for a discount and they offered a wooping $30 discount. Gee thanks!
I arrived after closing time (6:40pm, thought closing was 7pm) and Wendy and Mark were still there. They opened up so that I could get my car - it would have been easy for them to say 'we're closed now'. I appreciate their flexibility so that I didn't have to return the next morning.
Great experience! Eddie Banderes moved the day along smoothly and sold me my beautiful Buick encore Finance mg very easy to work with And Andrew Schoenbeck in service has been wonderfully helpful!Andrew makes you feel very cared for and is very knowledgeable!
It started off a little rough, with a lack of response from staff. After speaking to a manager though, I was referred to Jamie, who was amazing. I had a lot of specific questions and was in a time crunch, but he was very thorough with his email responses and called me back ASAP whenever I left a voicemail for him. When we came into the dealership, he had everything prepared for me and made it quick and easy. He stayed late to help get me into my new car. He was a pleasure to work with. Jordan, the Accessories Manager was also extremely helpful and straightforward with me. She helped get me set up with the add-ons that were important to me with the new vehicle. The woman that assisted us in the finance department was equally awesome. She too stayed late to help. She was very informative on all of the added warranty options to choose from and made the process easy and fun.
Customer service is a pleasant place of excellent attention to your customers. Keep up the good work this is the relationship that keeps People coming back. Excellent job of employees y'all have . We recommend you to other people about the great service you have.