Collin was outstanding during our visit. The only concern I had was that it took two hours to do an oil change on my car, which I wouldn't mind if it was busy but for awhile I was the only person in the waiting area during my appointment. At most there was two others who came after me. I didn't understand the hold up.
When I arrived, even though I made an appointment ahead of time I felt like no one knew I was coming. The first two to greet me didn't see me on his list and had to go ask someone. Once he realized who was helping me I had to wait behind a customer who arrived after me. He did help to ensure I got a seat on the shuttle so that I wasn't late to work.
After letting the lady at the front desk know I needed an oil change and tire rotation, I sat in my car for 15 minutes waiting for someone to assist me. It was about 100 degrees outside. While I waited for assistance, there were for guys playing around with a corvette standing right in front of me. Finally someone came and ask if I have been helped. He apologized and got me taken care of quickly. After that,the service was great and I will come back but hopefully I won't be ignored again.
I'm just in shock how well this dealership runs. They had my car done within the time they promised and took me back and forth to my job and back to the dealership. I recommend y'all to everyone I know. Such an incredible experience!
My experience with Mark at Covert GMC Service has been so good over the years that I feel compelled to *buy* vehicles from this dealership even though I can sometimes find better prices elsewhere. That's saying a lot. Absolutely world class service.
Routine service with an unexpected extra project. The extra work was fully explained to me. The necessity of it was made clear and I was made completely comfortable during the extended stay. The repair was well done And I'm completely satisfied.
Very simple drop off process. My vehicle was ready within the same day. Antenna was fixed and GPS working. Great job!! I'll definitely be back for any additional service needed! Very friendly and courteous staff.