I dropped my car off for an oil change and was told that I would be notified when it was ready----never received a notification so I went to pick up my vehicle after 3 hours passed--when I arrived I was told that they were just waiting for the paperwork to process and be brought up front--finally at almost 4 hours later I asked someone to check on my vehicle to see why it was taking so long and they discovered that the vehicle had been ready all that time and no one bothered to check!!!!! Not a good customer experience.
Tom Fritz is amazing. He updated me throughout the day of the progress being made on my car. Helped me arrange a shuttle - to and from. Also, got me out of there in time to get me home before dark. (I don't drive at night). Both times that I've come to Covert he treated me with respect, listened and answered my questions. I wish everyone was as on top of things as he his. Thanks Tom.
Covert has failed to correct the issue after several visits. I take the vehicle to be checked, they say they can't find anything, we go for a test ride, they say it's the torque converter. Schedule for repair. Repeat preceding procedure. They can't find anything, go for a test drive, it's the torque converter. Schedule for repair. Can't find anything, go for a test ride, it's the torque converter. It's pretty obvious that Covert does not want to repair the vehicle. The warranty is worthless!
took car in and a tech right away went with me for test drive. would you know it though one of the item I was trying to explain about never showed up. The car was serviced and washed, and the other items were tended to.