1433 Reviews Found
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Covert Buick GMC and we hope to see you again soon! Sherry Woodyard 512-583-3416
Was this review helpful?
Confirmed Sales Customer
It was great ,love the convience of buying online. Thank you
Hortelina G.
BROOKSHIRE
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Best wishes, Covert Buick GMC Sherry Woodyard 512-583-3416
Was this review helpful?
Confirmed Sales Customer
Great experience, very easy, great customer care.
Daniel S.
AUSTIN
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon! Sherry Woodyard 512-583-3416
Was this review helpful?
Confirmed Sales Customer
A GREAT experience at COVERT BUICK/GMC. It all started with our Sales Consultant, Travis Gaiser. He's a really nice guy, put no pressure on us at all, answered all our questions, and took as much time as we needed to see everything Covert had to offer. Add to that the HUGE selection of new cars available at Covert and we had no reason to go anywhere else. And the management team at Covert worked with us to get the price we needed. FIVE STARS. Couldn't have asked for a better experience.
Kevin L.
SPICEWOOD
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Please don't hesitate to reach out if there's anything additional we can do for you. Sherry Woodyard 512-583-3416
Was this review helpful?
Confirmed Sales Customer
This was my third purchase from Covert Buick and each time has been great.
Carnie R.
GEORGETOWN
Business Response
Thank you for choosing Covert Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit! Sherry Woodyard 512-583-3416
Was this review helpful?
Confirmed Sales Customer
My experience was good, the salesman Jorge Tamayo was outstanding. He took care of me throughout the entire experience and made purchasing a vehicle pleasant. Thank you Jorge!
Thomas M.
TEMPLE
Business Response
Our staff is dedicated to delivering outstanding service to all of our guests so we're glad to hear you found that to be the case with Jorge. Please feel free to reach out to us if you ever need anything else. We hope you have a fantastic day, and enjoy your new car!
Was this review helpful?
Business Response
We always strive to deliver excellent service to our customers so we're glad to hear you found that to be the case. Thank you for the positive review, and have a great day!
Was this review helpful?
Confirmed Sales Customer
James was a fantastic salesperson. He helped me right away out of the lot, went out of his way to answer my many questions, was respectful the whole time, gave me the time I needed to think about the purchase, and provided all necessary follow-up.
Rebecca R.
AUSTIN
Business Response
Hello, we are glad to hear James took such great care of you during your car shopping experience. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. We hope to see you again!
Was this review helpful?
Confirmed Sales Customer
The service was okay and follow through after purchase was subpar.
Alan C.
LEANDER
Business Response
Hello, thank you for taking the time to leave your honest feedback. If you'd like to discuss any concerns with us further, please do not hesitate to give us a call or stop by. We're always happy to help! Have a good day!
Was this review helpful?
Confirmed Service Customer
Poor communication with technician. I always had to call for an update and I waited until the end of the day that I was told I would be getting a call
Wade G.
AUSTIN
Business Response
Hello, we're so disappointed to hear this. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 when you have an opportunity, and we will be more than happy to try and turn your experience around. Thank you, and have a great day.
Was this review helpful?
Confirmed Sales Customer
Super customer service, recommended all the professional working there, Kudos.
Antonio P.
DEL RIO
Business Response
Hi there, thank you for the positive comment! Your recommendation means so much to us and we're happy to have earned it! Have a fantastic day!
Was this review helpful?
Confirmed Sales Customer
Everyone was so helpful and friendly to me, i love feeling special when i walk into a dealership as if i am a celebrity ����
Sandra M.
DALLAS
Business Response
Hi there, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!
Was this review helpful?
Confirmed Sales Customer
Mr. Manny was absolutely amazing! He did his job very well and was professional the whole time. He made sure to keep us updated even when Ms. Amanda had made a mistake and mixed up the cars I was supposed to see vs the one I did see. Upper management (Amanda) needs to pay more attention to what she is doing when setting a deal up with someone online. Mr. Manny was able to fix the problem in less than a few hours and I was very pleased with that. Thank you so much Mr. Manny! Mr. Manny deserves a raise. If it hadn't been for his professionalism and honesty, I would have wound up going to a different dealer.
Mako A.
KILLEEN
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We'll be sure to pass along your kind comments to Manny and the team here at Covert Buick GMC. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Have a wonderful day!
Was this review helpful?
Confirmed Sales Customer
Appreciated that Robert Nieto listened to what I was trying to accomplish at each visit and did his best to make my experience positive.
Colleen B.
GEORGETOWN
Business Response
Hi there, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!
Was this review helpful?
Confirmed Service Customer
Service was great. Just couldn���t understand why it took 2 hours to program a key. Otherwise great staff!
Jon P.
LAKEWAY
Business Response
We're happy to hear that you had an overall great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!
Was this review helpful?
Confirmed Service Customer
I paid you $5K to replace the transmission on my 2016 Yukon XL Denali because you said the condition occurred outside the 100K-mile I paid for at the time of purchase 4 years ago. This was despite me bringing the transmission hard shift issue to your attention several years ago when the vehicle was under warranty. Second, the paint coating on the hood of my vehicle has faded terribly. You said neither GMC nor your dealership would assist me on any way toward repainting the hood. For these reasons, I will not recommend your dealership to anyone.
Terry T.
AUSTIN
Business Response
Thank you for taking the time to leave us your honest feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. If you're willing to speak with us further, we'd like the opportunity to turn your experience around. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you soon. Take care!
Was this review helpful?
Confirmed Sales Customer
Robert Nieto, and Robert were great. They went above and beyond to help get me a great deal on an Encore GX! I had planned to go in and purchase an Encore but after driving the GX, it was amazing! Super happy with my purchase, and would definitely recommend the team at Covert to any friends or family! Thank you all so much!
Terrence C.
AUSTIN
Business Response
Thanks for highlighting some of our staff who helped make this such a great buying experience! Your recommendation means so much to us and we're happy to have earned it. Congratulations on your new Encore!
Was this review helpful?
Confirmed Service Customer
Best Customer Service. Service Advisor Andrew is awesome. Always takes care of me when my vehicle is in for service.
Jennifer B.
HUTTO
Business Response
Thanks for highlighting some of our staff who provide such excellent service! We'll be sure to pass along your kind comments to Andrew and the team here at Covert Buick GMC. Have a wonderful day!
Was this review helpful?
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, and have a great day!
Was this review helpful?
Business Response
Hi there, thank you for the review and high star rating! We hope you have a wonderful day!