Customer Reviews

Very friendly

Great experience, everyone was friendly and efficient.

prompt service and friendly. Couldn't ask for more.

Great service.. very accommodating.

Great, quick service

As he always does, Mark got every thing done in record time. All repairs and services were completed to my satisfaction. All issues were resolved.

Great service. Much better than what I received in Bastrop. I live in Bastrop and was told to go to Austin since it was purchased in Austin. It is a new Denali Sierra 3500. So, I took it to Austin for the first oil change and they were more than willing to do what Bastrop would not. I may have bought my last vehicle from Bastrop but Austin will keep my business. VERY satisfied with how I was treated in Austin.

Really disappointed that the cost increased significantly. It is no longer cost effective to take my car there. Now that is cost the same as just going to the shop around the corner.

Superb. Andrew is a rockstar

Nathan is the best! Very helpful and cares about his customers. He does a great job communicating with the customer! I appreciate his help.

Andrew from service took my phone call understood the issue , gave me an appointment right away and fixed it the same day. This is awesome.

Overall very satisfying trip to the dealership. Friendly staff and clean facility made it very welcoming.

Purchased a new vehicle through online pricing comparisons with my local GMC and Covert dealership 80 miles from where I live. Covert was able to offer more discount than local GMC so I made the decision to travel and purchase from Covert. Once I received new vehicle I encountered a few concerns while travel home. One issue being the steering alignment appears off, secondly there is a vibrating noise coming from front compartment of vehicle every time vehicle encounters a bump. On a side note finance sent my credit to 4 different lending institutions which all ran a hard check on my credit. I have been in contact with the sales representative that I have yet to meet in person. He has assured me that the vehicle would be taken care of and even offered to drive a loaner to my location and pick up my vehicle. My issue is that this whole process would put an additional 200+ miles on my new vehicle. I had asked if a transport could be sent to pick up vehicle but that request was countered by “it would cost to much” I have decided to take the vehicle to a local GMC even though the local GMC said I could be responsible for a vehicle inspection fee. I have purchased a number of new vehicles in my time and this has be on the top of worst new car transactions. I had even received a letter from Covert about satisfaction assurance and to call the general sales manager with any concerns. I did call and left my information for a return call but here a couple days later and no response. I have nothing further to say.

Fantastisk! They got me in quickly for my emergency repair and took care of business smoothly and professionally.

Very helpful. All team members were very nice.

Dropped car off, was told it would take 24-48 hours. called on 3rd day because hadn't heard anything, was told was going to be fixed that day. Picked it up that night, AC was still broken, and now there was some fluid leaking out of muffler. Brought it back 3 days ago, was told "we give daily updates" on progress of my car. Today is day 3, I have not heard anything from anybody on what is going on. The guy even shook my hand, gave me his card, and said he promises to keep me updated daily. That was 3 days ago, nothing, crickets, no idea what's going on with my car. They overpromise and underdeliver, not a great business model. Entire Covert Dealership is a bunch of clowns from my experiences to date...

Mark was great and service was accurate and efficient.

Nathan was very attentive and answers all my questions.

My Z06 went in for a brake issue. Service Advisor Ryan Gibson was very thorough in diagnosing the issue and communicating my options to me. He is truly an asset to Covert Cadillac.

Nice clean waiting area for customers, TV and coffee etc. to keep you from getting bored while you automobile is being repaired. Friendly personnel at the counter and the service advisor (Mark Cordes) was excellent--kept you informed on what was going on and what is recommended.