Hi, we're happy you found our staff to be so friendly and personable during your experience here at Covert Buick GMC. Thank you so much for choosing Covert Buick GMC and we hope to see you again soon. Have a great day!
We always strive to deliver exceptional service to our customers so we are glad to hear that you had a experience with Andrew. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hello, we're glad to hear we could provide you with such a pleasant service experience. If there is anything else we can do for you, please don't hesitate to reach out to us. We're more than happy to assist! Have a fantastic day!
We're so glad to see that our service team could provide you with a five star experience. If you have any further questions, please don't hesitate to reach out. We're more than happy to assist. Have a great day!
Just upset they didn't get the tire sensors to relearn before I picked up y car after replacing a tire. HAd to find time to take it back because they said it would be quick and easy...turns out it wasn't. I would've had to leave it for ANOTHER 3 hours, I don't have that time with working fulltime, part-time student and single parent. Said either there is a bad sensor or they damaged it when installing in the new tire. Said I would have to reschedule AGAIN, I don't have extra time to be messing with my routine of childcare drop off, work that ends AFTER 5 pm and picking her up. Very inconvenient
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 to discuss your concerns, as your satisfaction is of utmost importance to us.
Covert GMC service went beyond my expectations when scheduling service and with the follow up while my vehicle was in their care. In addition my service adviser Tom went out of his way to ensure that I was kept updated and explained all of the steps that were being taken to complete the repairs.
GREAT SERVICE ALL AROUND .. MARK MY SERVICE ADVISER VERY COMMUNICATIVE ABOUT ABOUT WHAT WAS NEEDED REGARDING NEEDING NEW BRAKES .. USED YOUR COURTESY CAR SERVICE .. DROPPED OFF AND PICKED UP. VERY HAPPY WITH OVERALL SERVICE.
We're glad to hear you found our staff was so knowledgeable and helpful! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
l made an appointment with Andrew Schoenbeck, Service Consultant. to have my oil changed along with checking all the fluid levels, tire rotation and air check, battery test, coolant check and a general going over that is included with an oil change. I called one morning and had an appointment the very next morning. I arrived at my apointment time, 9:30 am, and was immediately met by Andrew who got my car serviced within the two hour waiting period. My car was washed and vacuumed to perfection. Andrew always strives to please his customers of which I am very appreciative of. His friendly manner and genuine concern each time I bring my car in for servicing makes him as asset to Covert Buick and one of the reasons I have driven Buicks since the late 70's. I have a sense of pride in my car and it is good to know that Covert is there to take care of any problems I may encounter owning a Buick..
Hello there, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
There was a screw up with communication. I was not happy when I arrived to pick up my car. However the service manager was beyond helpful. Turned our my car was ready and repaired correctly. Service manager made the day for me.
Dropped our car off for service. We needed a loaner and the loaner that was provided was in bad shape. It was gross on the inside, not nearly as nice as the car we currently drive. Even had to ask that they vacuum the loaner out before we could take it. If I drop my Yukon Denali off for possible multi day service, I expect a nice vehicle to drive in the mean time.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Sherry at 512-583-3416 to discuss your concerns, as your satisfaction is of utmost importance to us.