Great service as usual. Nathan Townsend was exceptional. He explained what was wrong, what needed to be done immediately and what was needed at a future date. All employees polite and professional. I would NEVER take my Buick any place else for service. I love Buick's service.
Bart is always so helpful and to give me professional advice in caring for my car. I appreciate that he considers the fact that as a single mom, it is important to have a properly running car, as well as helping me stay in my budget.
Bart was excellent! Initially, I was frustrated with the receptionist because I was told I would need to wait several days for a loaner car. When I called, my truck was not running and under warranty. Bart listened, and addressed the problem. The technician was able to diagnose the problem after a few days with the vehicle. Excellent service! So pleased!
My customer service person, Michelle, was friendly and professional. I was pleasantly surprised to see a bowl of fruit set out alongside less healthy snacks (doughnuts and a candy machine). That may seem trivial but it's great for those of us that want a snack that isn't all sugar and carbs. The turn around time was on the nose as to what I was told. The only aggravating thing is that there are 3 service areas and I had to drive around to all 3 to find which one my appointment was at. I also wish a reminder email or call would be sent out confirming the address, date, and time.
Greetings, and thank you so much for the high rating! While we're glad to know that your overall experience went well, we regret that there were aspects of your visit you felt were unsatisfactory. Please feel free to call us directly if you have any thoughts as to how we might be able to improve your experience further.
I have been a very loyal customer to Covert GMC over the past 10+ years. Cory has always been good to me, his sales people have as well. I usually work with Alex in Service and he is AWESOME. That being said, since I bought my Truck back in Nov. 2017 I have issues with it that aren't being fixed. I am not even sure they can be at this point. One is a hug annoyance and the other serious (in my opinion) So, my issues currently aren't necessarily with the dealership, but the truck or GMC. The transmission has been an issues since the day I brought it home. Shifting is rough in lower gears, both acceleration and deceleration. The truck jumps, jerks, surges....sometimes worse than others. I've brought it in at least 3 times now for this issues and to have it "fixed". Each time I am told they are aware of the issues this yea/model are having and they try to fix it, but as of today, the problem has not been fixed. I just picked it up Saturday 3/9/19 and it's not fixed. The other issue is the outside temperature reading. By no means is this serious, but talk about an annoyance. I drive a $65K truck and it can't tell me the temperature outside?? How ridiculous is that? The sensor has been replaced and it still doesn't work. I've been told I need to drive a certain speed/distance before it resets? Seriously? I am sure GMC has VERY smart engineers......this seems like something one of them should be able to fix. Every time I need to take it in, I have to get a loaner. In the past I was given a very small loaner and that just doesn't work for me. I have kids that are in sports and I car pool kids to school, sports, etc. I should be put in something equivalent to what I am driving. Alex made sure I was taken care of this last time I had to leave my truck. They had it for over a week. At this point, I am not confident at all the issues I have with this truck will be fixed. I do love driving a truck, but I am very disappointed in this one. I am hoping someone can help me either turn this one back in w/some trade assistance. The lease on this truck has about 20 months left. The miles are very low and I have put a lot of my own money in it with a bed cover, mats and tint (purchased thru GMC). My plan was to buy this truck after the lease was up. That doesn't seem likely now, with the transmission issue. I'd like to think you want to keep my business and hope something can be done.
Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 so that we might better address these matters with you.