2092 Reviews Found
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sherry Woodyard 512-583-3416
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Confirmed Sales Customer
I never received my 2020 GMC Sierra Elevation 12 days after purchase. I cancelled my purchase. Still waiting on my $10,000 down payment.
Anthony L.
HOUSTON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
This is so great to hear! Your satisfaction is important to us, so we want to sincerely thank you for choosing Covert Buick GMC and we hope to see you again soon!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Service Customer
Everything was perfec, very thankful with all especially with Jose Luis Luna make us feel really comfortable, he made all easy for us.
Maria E.
BERTRAM
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We want all our clients to have a comfortable and stress-free experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care! Sherry Woodyard 512-583-3416
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to let us know that Travis was so helpful. We hope that you have a great day!
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Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day! Sherry Woodyard 512-583-3416
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Business Response
Hi, thanks for your praise and kind comments about our team! We hope to see you again! Sherry Woodyard 512-583-3416
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Confirmed Service Customer
John did a great keeping me informed at all times.
Jason D.
LEANDER
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit! Thanks, Sherry Woodyard 512-583-3416
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Confirmed Service Customer
Andrew always does everything with professionalism and kindness making the experience a pleasant one every time.
Elizabeth F.
AUSTIN
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Andrew and the team here at Covert Buick GMC! We look forward to your next visit! Take care! Sherry Woodyard 512-583-3416
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Confirmed Service Customer
Grateful for Andrew Shoenbeck and all the mechanical team behind him and the whole Covert Family!
Milam M.
AUSTIN
Business Response
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit! Sherry Woodyard 512-583-3416
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Confirmed Service Customer
Normally, I always give a stellar review. 5 stars and highly recommend Covert GMC. Sadly, my experience yesterday was less than stellar. All started off well until the ball was dropped for the shuttle to pick me up from my work and bring me back to GMC to retrieve my vehicle. I had messaged my service advisor at 1:22 that I was ready for someone to head my way for pickup. My message was received. Gave address and description of my building. At 1:56 no one had arrived. I messaged my service advisor again, he said someone would be there soon. At 2:15, no one had arrived and communication from my service advisor stopped. I had to ask a coworker to take take me. By 2:20 (58 minutes after I messaged for a pickup) a fella named Omar said he was at my office to pick me up. I told him I left. He offered No apologies for running late or anything. I arrived at GMC. Mentioned to the receptionist my experience. That went over like a lead balloon!! No apologies from management or anyone. It seemed I was more of an annoyance. My service advisor was gone for the day, which I didn���t realize until another girl told the receptionist I was working with. No one even came out to tell me about my vehicle. No review of the services provided. I don���t know if anything was needed, recommended, usually all things Andrew would go over With me. I was told that morning that Covert was not busy due to the recent events with Covid-19. I���m amazed at how I was treated for a dealership that didn���t have much going on that day. I was treated as if I was an inconvenience, as if my business wasn���t needed. Everyone just seemed to be there to be there! As if business wasn���t being conducted. I was very disappointed when I drove away. Mind you, my office from GMC Covert is only 5.7 miles. When you���re use to the bar being raised high, that���s what you come to expect each & every time. This time, the bar was not to be seen. I���m very disappointed.
Amanda T.
BERTRAM
Business Response
Thank you for choosing Covert Buick GMC as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help! Sherry Woodyard 512-583-3416
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Confirmed Service Customer
My vehicle was serviced, washed and had a recall completed all within 70 minutes with no appointment. Very satisfied.
John R.
GEORGETOWN
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Covert Buick GMC and we hope to see you again. Sherry Woodyard 512-583-3416
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We're looking forward to your next visit with us!
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Confirmed Sales Customer
Jackie did a fantastic job. Staff were flexible and committed to ensuring I was happy with my purchase.
Alexander B.
HOUSTON
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sherry Woodyard 512-583-3416
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Confirmed Service Customer
Always a great experience. Andrew and everyone in service are top notch folks. Thank you for always taking good care of me.
Thomas M.
LIBERTY HILL
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Covert Buick GMC and we hope to see you again. Sherry Woodyard 512-583-3416
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Confirmed Service Customer
Bart was on time and on point with service support. I am happy with the outcome. I will soon be purchasing a new GMC.
Christopher W.
AUSTIN
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sherry Woodyard 512-583-3416
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Covert Buick GMC and we hope to see you again soon! Sherry Woodyard 512-583-3416
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Confirmed Service Customer
This was one of the worst visits. The service advisor assigned to me was late. When she did arrive, she didn���t follow up with me or let me know what was going on with my vehicle. The staff inside were not friendly and weren���t helpful not just to me but to anyone who needed help. They acted like they didn���t even want to be there.
Ingrid G.
HUTTO
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
Best experience I���ve ever had buying a vehicle! Alex, Joe, and the sales managers were amazing and an asset to the company. They made us feel comfortable and like Having our business was a priority to them. Alex Beltran is a wonderful sales person; personable, not pushy, but still eager to make the sale while looking out for our best interests! He was so great that we walked in wanting one new vehicle and walked out with two.
Anastacia O.
KYLE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Covert Buick GMC and we hope to see you again. Sherry Woodyard 512-583-3416