Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 to discuss your concerns, as your satisfaction is of utmost importance to us.
Andrew was absolutely fantastic. He’s the best representative I’ve ever encountered at your dealership. He always answers his phone if not he gets back with me with me immediately. Because of him I keep coming back to Covert. 5⭐️⭐️⭐️⭐️⭐️ For Andrew
We set high expectations for ourselves so it's gratifying to see you had a positive experience with us. Please don't hesitate to give us a call or stop by if there's anything else we can help you with. Have a wonderful day!
We have always been pleased with the service our vehicles receive at Covert. Ms. Raygo and all the Service Team here is professional, attentive and courteous. We have been taking our vehicle for service at Covert for three years now and always receive exceptional service.
We always strive to deliver the best service experience so we are delighted to see hear we could take such great care of you for the last three years! Feel free to reach out to us if you ever need anything else. Have a fantastic day!
I normally have no issues with Covert. I called to reserve a loaner car two weeks prior to my appointment. I arrived for my 230 apt at 220. Was told after several minutes that the service advisor was at lunch, someone else would help me. After 20 min a lady came to help me. I let her know I was there for an oil change, tire rotation and air filter change. I had a coupon for all of the above. I then said I could just wait, how long would it take. She said about 1.5 - 2hours. I then said I would just like to get the loaner car. She informed me there was not one available. So I waited......2 hours later they said the truck was ready. Went over recommended services.....the air filter was one of them. I let them know it was suposed to have been done in the first place. They said give me a few minutes. Took the truck back again......30 minutes later the truck was "finished". This morning when I got in the truck the windshield was dirty so I went to wash it with the wipers. The Windshield Wiper fluid was STILL EMPTY. They didn't even bother to check and fill the washer fluid. Again, I have never had an issue with your dealership and you guys have been spot on except for yesterday. I paid $155. for the services.
Thank you for your honest feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. If you're willing to speak with us further, we'd like the opportunity to turn your experience around. Please contact us at (512) 518-6718 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you soon. Take care!
Nice folks at Covert. But, while my GMC was being serviced, I was asked to consider allowing an appraisal for possible trade in. I agreed to the appraisal. No appraisal was ever done to my knowledge. When I picked up my vehicle after repairs, I asked about the appraisal. I was told to expect a call about the appraisal, and no call ever came. In addition, after my GMC was serviced, part of my dashboard was not reattached adequately & fell off a few days later. I reattached it but it appears a piece of plastic had been broken off prior-which may have factored into the section falling off the dash. Very frustrating.
Hello, we are disappointed to hear that your experience was anything less than great. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon. Take care!
I am still waiting for someone to give me my protection plan details. Was promised them yesterday but never got them. Also service was ok but took almost 10 minutes just to get a $10 coupon that I received on my email to go through. Seems a bit odd that I needed to email my coupon to the dealership to print out.
Hello, thank you for taking the time to let us know how we did. Please feel free to give us a call or stop by so that we may address your concerns and discuss them with you further. We hope to hear from you soon. Take care!
I called to make an appointment and with in a day I was able to take our vehicle in and get serviced. Our Service Order Tech Nathan was waiting for us we exchanged conversation on what we were having done and it was done promptly and we were on our way home.
Our staff is dedicated to providing you with the best service experience so we are pleased to hear you found that to be the case during your visit. If there is anything else we can do for you, please do not hesitate to reach out. We hope you have a great day!
We're so glad to hear that Brian could provide you with a five star car shopping experience. Please let us know if there is anything else you may need from us; we're always happy to help! We hope you have a fantastic day!