Customer Testimonials

Can’t express enough how much I love this place!! Each time the entire team goes above and beyond to make sure I’m well taking care of and my experience is Top Tier! Shout out to Nikki Perez amazing job!!

Service much slower than expected. Gilbert was excellent to work with. Nice waiting environment in Express Section compared to old setting. Was raining and allowed to return next day for wash and greatly appreciated.

Great Experience. Bought a 2026 GMC Sierra and the experience from beginning to end was outstanding! Special thanks to Diana Alejo (Sales) and Charlie Baldwin (Finance) for making it all run smooth and being professional (and fun) along the way! Love the truck!!

Great experience buying at Covert and working with Ernesto.

Fast and professional, amazing experience when getting a new car! Thank you Ernesto!

Used Covert Collision for recent repairs to my Expedition. Nice facility, very friendly staff and they did a great job making my Ford look new again! Thanks Monica and Team.

Covert Buick GMC was great to work with and completed all work as needed.

Covert was quick and easy. The price was right at market.

Customer service was great

Fast friendly service

Easy to make my service appointment for a convenient time. Service and vehicle inspection completed in less than 2 hours.

If I could give Juan Carlos (JC) 6 stars, I would. Normally we would be at a dealership for HOURS signing and purchasing. He worked with me over the phone and had the process altogether for us to arrive, check out the car, test drive, and sold all in under 2 hours. Great guy 🙂

Main reasons for visit: Aim new headlights and cure recall notice. Passenger headlight aiming screw found to be stripped. Replacement headlight was installed and aimed as well as it could be aimed. The recall notice covered "unintended ignition key rotation". The only key on the keyring was the car key. I assume the recall has been cleared. Thanks for the snacks and the loaner car at the end of the first day. Thanks to Clint Collins, Service advisor, and Rachel at the check-out desk.

Quick and painless. Kept me informed throughout the process. Would take my vehicles back in the future.

The Covert team understood the gravity of my circumstances and worked tirelessly to not only get me a car but they were able to get me into a new car. I will work with them from now on for all mine and my families car needs.

Service department was 10 star great as always, people were kind, vehicle was repaired quickly and properly. My only complaint would be the annoying used car department people texting me to see if i want to sell or trade in my car before I even walk away from the service desk. Not to mention whomever is pricing vehicles is either a crook or a moron because I actually did end up trading in both of my GMC's for new vehicles from other dealerships after being offered 23% more for my Yukon XL and 34% more for my Sierra AT4HD. I would ... Read More

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Google - Nov 11, 2026

Service department was 10 star great as always, people were kind, vehicle was repaired quickly and properly. My only complaint would be the annoying used car department people texting me to see if i want to sell or trade in my car before I even walk away from the service desk. Not to mention whomever is pricing vehicles is either a crook or a moron because I actually did end up trading in both of my GMC's for new vehicles from other dealerships after being offered 23% more for my Yukon XL and 34% more for my Sierra AT4HD. I would recommend that if this is the tactic you want to use to push sales, I would be aggressive with pricing, or at least in line with the market. Offending people just pushes them away to rebrand themselves like I just did after 12yrs and 6 GMC vehicles. One star for used car department. Maybe try to get the Service Director to run the used car department.

I live in El Paso and I was in the market to buy a new truck. As you can imagine, I initially had some worries on whether this could be done since I live so far. Ernesto was so helpful to me because he answered all the questions and concerns I had. Within four days I had the truck in my driveway. He is professional, prompt, and knowledgeable. I will be recommending him to all my family and friends.

Ernesto Acosta was great, perfect customer service helped me out make my purchase very easy

I had an absolutely outstanding experience at Covert Buick GMC Austin! From start to finish, the entire process of purchasing my new truck was smooth, easy, and completely stress-free. A huge shoutout to Alex Martinez, who was amazing throughout the entire experience. He was extremely professional, knowledgeable, honest, and transparent every step of the way. He took the time to answer all my questions, explain everything clearly, and make sure I felt comfortable with my purchase. There was no pressure, no surprises, and no hassle just excellent customer service. Alex truly went above and beyond to make buying my new ... Read More

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Google - Nov 9, 2026

I had an absolutely outstanding experience at Covert Buick GMC Austin! From start to finish, the entire process of purchasing my new truck was smooth, easy, and completely stress-free. A huge shoutout to Alex Martinez, who was amazing throughout the entire experience. He was extremely professional, knowledgeable, honest, and transparent every step of the way. He took the time to answer all my questions, explain everything clearly, and make sure I felt comfortable with my purchase. There was no pressure, no surprises, and no hassle just excellent customer service. Alex truly went above and beyond to make buying my new truck an effortless experience. It’s refreshing to work with someone who genuinely cares about their customers and takes pride in what they do. I highly recommend Alex Martinez and Covert Buick GMC Austin to anyone looking to purchase a vehicle.

It was an excellent experience. Jacob L. was an incredible salesman and was very helpful!!

Juan Carlos, Vaughn Charles, and the whole Covert family, took excellent care of me. They conquered all challenges presented, with alacrity and grace. I trust this company, and will happily do business with them in the future. They have my highest recommendation.

Ethan was super helpful! Definitely recommend

My Service Advisor, Mark was very helpful and kept me informed on the status of my vehicle repairs. He also made sure the majority of the repairs were covered by my extended warranty. My experience with Covert GMC has been positive since I bought my car. Life long customer here! 🙋🏻‍♀️

Gilbert was fantastic. The customer service here is always amazing. They get you in and out very quickly and also wash and vacuum my vehicle when I take it in for an oil change. I’m glad I bought my truck here and that they have continued their great hospitality and service to me over a year after buying my truck.

Juan was hands down the best sales person I have ever had. He is so kind, and goes above and beyond. Great communication, as I purchased a vehicle 3 hours away from them. Amazing service and my car is perfect! We will be back for my husband a truck!! Go see him!!

Honest and no pressure. Did everything they promised.

Great service !!!

Maria Chacon, was an absolute blessing to work with. She made this process flow with ease and I highly recommend her! Proffessional and kind through it all. Thank you Maria.

Awesome! Very professional

Customer service was excellent and a great atmosphere. And a big shout out to Bart.

Gee-Man is the man…Everything went absolutely smooth ….Great customer service…actually everyone was great even the finance Mgr Ana!!!! Will recommend everyone here

Assessed problem quickly. Honest and dependable! Thanks Mark!

I went in for an oil change and Gilbert Guerrero did a fantastic job on what I was going to be expecting.

Lino and Ana are both incredibly kind and truly wonderful people. My wife and I really enjoyed working with them, and we are so grateful for their guidance and for all the time they spent helping us. We absolutely love our new car. Thank you so much!

I have used Covert every time I need service for my car. They have always done a great job on my car and wonderful job of keeping me informed on what they are doing. Recently I had an issue with my car that ended up taking more days to repair than they expected and longer than I expected. They worked on the issue and got it repaired. I was given a loaner car to use while the repair was being done. I am very satisfied with their service and their professionalism.

Good quality customer service.

The service rep’s beacon shines brightly for the covert family.

Wesley was so polite and welcoming! The turnaround for service was wonderful as well! I was in and out in less than an hour! Thank your a great first time visit!

My wife's necklace was stolen while having a recall part fixed. I will not be going back

Bought a vehicle from Covert not long ago that had a few issues and they took care of it with ease. Absolute pleasure from start to finish. Give Adam and the tech who worked on my truck a raise!

As a first-time car buyer, my experience with this dealership has been far more stressful than it should have been. I felt pressured to purchase sooner than planned because of end-of-month incentives, only for the vehicle I intended to buy to be sold despite having already discussed pricing. Communication was consistently poor, and I felt like I had to chase people down for answers throughout the process. When I spoke with a manager, he offered to save the car for me but also belittled me for not knowing “basic common sense when buying a car.” As a first-time buyer, I ... Read More

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Google - Oct 28, 2026

As a first-time car buyer, my experience with this dealership has been far more stressful than it should have been. I felt pressured to purchase sooner than planned because of end-of-month incentives, only for the vehicle I intended to buy to be sold despite having already discussed pricing. Communication was consistently poor, and I felt like I had to chase people down for answers throughout the process. When I spoke with a manager, he offered to save the car for me but also belittled me for not knowing “basic common sense when buying a car.” As a first-time buyer, I expected guidance and professionalism, not to be made to feel stupid for asking questions. The issues continued during the paperwork process. I waited 40 minutes during my one-hour lunch break for the finance team, but no one ever came. I was told they would follow up with the remaining paperwork, but that never happened. I also repeatedly contacted the dealership about setting up my GM financing account, only to discover that it had never been set up. On October 23rd, I had to return to sign paperwork that should have been completed at the end of September. I’ve spent far too much time resolving issues that should have been handled correctly from the beginning. Buying a car is a major financial commitment, and customers deserve clear communication, respect, and accountability. I do want to recognize Tyler R, who was wonderful to work with. He treated me with kindness, respected my time, and made me feel heard and valued. I truly appreciate his professionalism and wish the same level of customer service had been consistent throughout the entire experience. I hope the dealership takes this feedback seriously and improves its communication, organization, and customer service so other first-time buyers don’t have to go through the same experience.

I took my Bronco in for body repair. After a week of service I learned they ordered the wrong decals or the wrong decals were delivered. I had to wait a week before returning to have the job completed. I fortunately someone in the body repair service crushed (see photos). My hat was hanging from a hat hanger on the backside of the front passenger seat. The body work was performed on the left rear quarter panel and left side passenger door which is on the opposite side where my hat was in clear sight. I sent the service tech ... Read More

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Google - Oct 23, 2026

I took my Bronco in for body repair. After a week of service I learned they ordered the wrong decals or the wrong decals were delivered. I had to wait a week before returning to have the job completed. I fortunately someone in the body repair service crushed (see photos). My hat was hanging from a hat hanger on the backside of the front passenger seat. The body work was performed on the left rear quarter panel and left side passenger door which is on the opposite side where my hat was in clear sight. I sent the service tech a detailed cost with tax for the exact same hat at the same company I purchased it from. Covert Collision Center response was “Not responsible for personal property.” I understand customers are ultimate responsible for personal property however my hat was not sitting on a floorboard or seat where it can easily be hidden or overlooked. I was not trying to take advantage of anyone or get something I was not entitled to so I didn’t put up a fight to have my hat replaced or reimbursed for the cost of the hat by Covert Collision Center. I simply tried to be reasonable since the damage was not stolen property or personal items damaged during service where they could easily be damaged due to close proximity. Any reasonable person would be able to clearly see my hat if they were anywhere near the back seat. If any of the rear passenger doors are open you can easily see my white straw Stetson cowboy hat hanging from a specially designed hat holders from a headrest pillars inserted into the seat back.

My experience was not satisfactory. It took 4 hours to process a Truck that I had previously Driven, tested, and chosen. I had already explained that I was from out town, yet they insisted that I met with the service manager, and the service manager, and walked me through the whole dealership. But what really threw me, was that the communication, to my experience was deceitful, I was involved in a in haggling negotiation, at the end the Salesperson said the they would add an accessory at their "Cost" meaning that whatever they would buy, they would transfer that ... Read More

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Google - Oct 16, 2026

My experience was not satisfactory. It took 4 hours to process a Truck that I had previously Driven, tested, and chosen. I had already explained that I was from out town, yet they insisted that I met with the service manager, and the service manager, and walked me through the whole dealership. But what really threw me, was that the communication, to my experience was deceitful, I was involved in a in haggling negotiation, at the end the Salesperson said the they would add an accessory at their "Cost" meaning that whatever they would buy, they would transfer that cost, but I was thinking that they would pay for it, I even ask if they could install it, but he said that they would send it at their "cost" and I could take it to my local dealership and have it installed for me. I showed them, that other Dealership had the same truck, $200 cheaper, with the accessory installed. But when Covert offered to provide it at their "cost", in my mind I was getting the same deal as the other dealership. Maybe it was just the wording, but who is stupid enough to buy something more expensive with less equipment!

this is so disheartening. the issues that i have encountered after initially taking my truck to covert about a brake and suspension issue is unfathomable. the brakes still rattle and i had to do my own suspension when they said nothing was wrong. truck ride smooth!! so after not finding any issues, since then this is what happened. a p0420 turns into i need a transmission. p0420 is emissions. the transmission service get done and then my gear shifter get very loose. after i get my truck, im backing up, i loose power, and the brakes stop working. covert said ... Read More

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Google - Oct 2, 2026

this is so disheartening. the issues that i have encountered after initially taking my truck to covert about a brake and suspension issue is unfathomable. the brakes still rattle and i had to do my own suspension when they said nothing was wrong. truck ride smooth!! so after not finding any issues, since then this is what happened. a p0420 turns into i need a transmission. p0420 is emissions. the transmission service get done and then my gear shifter get very loose. after i get my truck, im backing up, i loose power, and the brakes stop working. covert said i need a battery. i change that and still have a redu ed power code and once again lose my brakes. no brakes in the mist of driving. im then told after that, that i need needed lifters after they did the work and didnt i form me. truck still not performing. then im told i need a oil switch, gear shifter, oil solenoid. now i get my truck and a quart of oil in my driveway, check engine light on, loss of power light, oil from the front bumper to the rear.(here is the kicker) every single issue that has transpired "after" covert touched my truck, guess what???? all fixes ran through my warranty. Furious as hell as I type up this mess. Can't type fast enough Show less

Made an online reservation for the 6-quart Mobil 1 full synthetic oil change advertised at $105.95. When we got there, the service advisor told us the price would actually be over $200 — with no real explanation for nearly doubling it. The advertised price only excludes tax and extra quarts, and nothing about our visit justified that jump. This is textbook bait-and-switch: advertise a low price to get you in the door, then change it once you're there. We left without getting the service done. I wouldn't trust their advertised service pricing, and we won't be back.

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Made an online reservation for the 6-quart Mobil 1 full synthetic oil change advertised at $105.95. When we got there, the service advisor told us the price would actually be over $200 — with no real explanation for nearly doubling it. The advertised price only excludes tax and extra quarts, and nothing about our visit justified that jump. This is textbook bait-and-switch: advertise a low price to get you in the door, then change it once you're there.

Horrible service and does not follow up with any important feedback when necessary. Employees will tell you what you want to hear and no honest communication.

Let me start by saying that whatever canned response they reply to this review with amounted to nothing if this review is still up. I went in for a Denali Ultimate 1500, and during the test drive I was told that we could not test the super cruise feature because of the construction zone. I said I needed that to be working to finish the purchase. The salesman later called and said he did in fact get it working. I completed the purchase and that same day reported that it was not working anywhere. Over a year later, numerous visits, and ... Read More

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Google - Sep 23, 2026

Let me start by saying that whatever canned response they reply to this review with amounted to nothing if this review is still up. I went in for a Denali Ultimate 1500, and during the test drive I was told that we could not test the super cruise feature because of the construction zone. I said I needed that to be working to finish the purchase. The salesman later called and said he did in fact get it working. I completed the purchase and that same day reported that it was not working anywhere. Over a year later, numerous visits, and a case with engineering stilling stagnant for almost that whole year later… here we are. I gave y’all a year to make it right. You lied, you’ve done nothing, and you deserve nothing more than a single star, if that. Unsubscribe me from all your marketing and sales calls.

Absolutely the best vehicle-buying experience I’ve ever had! From the moment I walked into Covert Buick GMC Austin, the entire team was focused on making sure I had a great experience and left completely satisfied. Jorge in sales went above and beyond to make the buying process smooth, easy, and stress-free. He was professional, knowledgeable, and genuinely cared about making sure everything was done right. I also want to give a special thanks to Mark and James in the service department. They were outstanding! They took care of my vehicle incredibly quickly and even went the extra mile by ... Read More

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DealerRater - Sep 21, 2026

Absolutely the best vehicle-buying experience I’ve ever had! From the moment I walked into Covert Buick GMC Austin, the entire team was focused on making sure I had a great experience and left completely satisfied. Jorge in sales went above and beyond to make the buying process smooth, easy, and stress-free. He was professional, knowledgeable, and genuinely cared about making sure everything was done right. I also want to give a special thanks to Mark and James in the service department. They were outstanding! They took care of my vehicle incredibly quickly and even went the extra mile by delivering it back to me. That level of customer service is hard to find these days. Even though the dealership was busy, nobody ever made me feel rushed or like just another customer. Jorge, Mark, James, and the entire Covert team truly went above and beyond what I expected. It’s obvious that they genuinely care about taking care of their customers. I can’t say enough about the people, service, and overall experience at Covert Buick GMC Austin. If you’re looking for a dealership that treats you right and stands behind its commitment to customer service, I highly recommend them! Thank you, Jorge, Mark, James, and the entire Covert team for an outstanding experience!

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Went in for a scheduled maintenance (oil change, tire rotation, air filter change). Seems like all they did was change my oil and that’s it. I asked them to look at a noise my car was making, they were unable to find where the noise was coming from and advised me to schedule an appointment with one of their specialists. My husband took a look at my car, the noise was coming from my AC compressor, then my husband said didn’t do a tire rotation or change my air filter.

Great customer service. Clint was extremely, knowledgeable courteous, and friendly in the GMC service department.

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Extremely friendly and helpful, got the car done in a reasonable amount of time. Fixed RIGHT the FIRST time.

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The were great to work with and did absolutely everything in there power to get me the best price.

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***Buyer Beware***Called sales rep about truck they listed for sale. He said they have it and he would pull aside for me since I was driving from Dallas. After 3.5hrs of driving to get to dealership I was informed two people test drove the vehicle prior to me pulling up and one is pulling a credit app. They let me test drive and I was ready to buy and pay cash so they pulled me into the sale office and said the other guy wants more for his trade than they are willing to give but used me to ... Read More

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Google - Sep 8, 2026

***Buyer Beware***Called sales rep about truck they listed for sale. He said they have it and he would pull aside for me since I was driving from Dallas. After 3.5hrs of driving to get to dealership I was informed two people test drove the vehicle prior to me pulling up and one is pulling a credit app. They let me test drive and I was ready to buy and pay cash so they pulled me into the sale office and said the other guy wants more for his trade than they are willing to give but used me to create a sense of urgency with that buyer telling him I was also interested in the truck and going to buy unless he took their offer... they basically wasted my time to push through a deal that was financially better for them since they were getting a trade in for a great price and going to make a large commission on that as well. Drove from Dallas and got used to get a better deal for Covert by pushing someone else into a deal that worked best for the Covert dealership. I will never buy a vehicle from this brand and will tell family and friends to stay away... VERY SHADY!

The car looked clean and pretty on the lot… unfortunately, looks don’t fix brakes or transmissions. 😌 One week later, brake problems. Not long after, transmission problems. TxDMV complaint filed, and I’m pursuing small claims. Lesson learned: don’t fall for the shine. Check EVERYTHING before you buy. ✨🚗

GMC trucks are junk audio problems , AC problems ! Leased a 2026 GMC AT4 X and traded my CHEVY Trail Boss with very low miles and no problems at all, left a voice message to Mario store manager never called me back! Truck has been in service 5 times already , no radio , no signal lights , no Audio, according to Nathan the service manager there’s no fix , but covert is still selling these trucks knowingly that there selling trucks with issues and no fix !!! Very disappointing, my son also bought a new GMC truck and same thing problems with AC , no audio ! Do ... Read More

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DealerRater - Sep 4, 2026

GMC trucks are junk audio problems , AC problems ! Leased a 2026 GMC AT4 X and traded my CHEVY Trail Boss with very low miles and no problems at all, left a voice message to Mario store manager never called me back! Truck has been in service 5 times already , no radio , no signal lights , no Audio, according to Nathan the service manager there’s no fix , but covert is still selling these trucks knowingly that there selling trucks with issues and no fix !!! Very disappointing, my son also bought a new GMC truck and same thing problems with AC , no audio ! Do not BUY a GMC Truck , there just Junk !!

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Terrible experience! These people made it impossible and did not want to help me. I went through 4 salesmen! They also took about a month to process my vehicle buyers check after the purchase! The vibe that I got from them is that they are a big city car dealership that doesn’t care about you. They know that they will make a sale because the inventory is there and could care less about how you feel.

I’ve been trying to contact Covert GMC since Thursday and have left a voicemail multiple times with no call back. I finally spoke with someone who stated they would get an advisor to contact me back and no one ever did. It is now Sunday and still no call back. They offered to get me back to my original advisor in which I requested a new one due to a previous minor experience and no call.

I purchased 4 brand new tires for a 2023 GMC Yukon Denali XL back in July 2026. At that time, the service team did not mention anything about a warranty package. I assumed that spending $1,400+ on new tires that the dealership would have some type of warranty for patches, nails, replacements, etc. On August 19th, the front passenger tire caught a nail and the tire pressure began to leak. I changed the tire and put on the spare tire and set an appointment for 8:00am Friday August 21st to have the tire assessed and patched. Long story short, my vehicle wasn’t ready ... Read More

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Google - Aug 25, 2026

I purchased 4 brand new tires for a 2023 GMC Yukon Denali XL back in July 2026. At that time, the service team did not mention anything about a warranty package. I assumed that spending $1,400+ on new tires that the dealership would have some type of warranty for patches, nails, replacements, etc. On August 19th, the front passenger tire caught a nail and the tire pressure began to leak. I changed the tire and put on the spare tire and set an appointment for 8:00am Friday August 21st to have the tire assessed and patched. Long story short, my vehicle wasn’t ready until 11:00am. I was told multiple times earlier that my vehicle would be ready in 30 minutes or 15 minutes after waiting the first hour plus. I strongly expressed that I had a doctors appointment that I had to get to. I just came in for 1 tire and it shouldn’t take this long. I text the service advisor multiple times for an ETA and no response. Also, I was told that the tire could not be patched, they have to replace it with a new tire, there is no warranty and if you want a warranty we will charge you $100 and apply it to all 4 tires. I ended up paying $455, I was late to my doctor’s appointment, I was extremely frustrated. I should not have paid for anything and my time was wasted.

Buyer beware!!!! Do not buy a vehicle (yes even new vehicles) here unless you want to be back every other month to get it serviced. Even then, service will be sub par at best. Service advisor Bart is incredibly disrespectful and not only lacks basic customer service skills which can honestly be said about that whole dealership but lacks the skills to simply be polite. If you call requesting to speak to the general manager to discuss a resolution because you have been without a vehicle for a month and NEVER offered a loaner car, reception will believe they know ... Read More

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Google - Aug 24, 2026

Buyer beware!!!! Do not buy a vehicle (yes even new vehicles) here unless you want to be back every other month to get it serviced. Even then, service will be sub par at best. Service advisor Bart is incredibly disrespectful and not only lacks basic customer service skills which can honestly be said about that whole dealership but lacks the skills to simply be polite. If you call requesting to speak to the general manager to discuss a resolution because you have been without a vehicle for a month and NEVER offered a loaner car, reception will believe they know best and not put you in contact with the GM and instead transfer you to your incompetent service advisor who has been avoids calls and refusing to providing updates. If you get contacted by a customer resolution manager by the name Samantha avoid working with her at all costs. She is neither knowledgeable nor helpful. If you miss her call you are out of luck because she won't answer yours. She did not provide any support and did not provide a resolution. Biggest waste of time and money, was a loyal GMC customer for decades. My family and I will never purchase from them ever again thanks to this awful dealership.

Asked about a car and then they called and text over and over again.

Difficult staff to deal with to even get a test drive. They have automated email and calling that will pester you forever once you provide contact information but when you actually want to test drive or looking to buy a vehicle you found online the staff seems to be lethargic and indifferent. Maybe that’s just the Austin culture of customer service.

I purchased a Prepaid Maintenance Plan (PPM) in 2023 when I bought my GMC truck. One of the biggest selling points was that I was locking in 2023 pricing and could take my truck to any GMC dealership for service. I was told the plan included 12 oil changes, 2 brake fluid services, 4 cabin air filters, 2 engine air filters, 3 sets of wiper blades, 1 transmission service with filter, and 1 transfer case fluid service. I was also told I could simply drop off my truck, have the required maintenance performed, and leave without paying anything out of pocket because everything was prepaid. Although I purchased my ... Read More

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Google - Jun 26, 2026

I purchased a Prepaid Maintenance Plan (PPM) in 2023 when I bought my GMC truck. One of the biggest selling points was that I was locking in 2023 pricing and could take my truck to any GMC dealership for service. I was told the plan included 12 oil changes, 2 brake fluid services, 4 cabin air filters, 2 engine air filters, 3 sets of wiper blades, 1 transmission service with filter, and 1 transfer case fluid service. I was also told I could simply drop off my truck, have the required maintenance performed, and leave without paying anything out of pocket because everything was prepaid. Although I purchased my truck from Steel GMC in Round Rock, I have been taking it to Covert GMC because it is much closer to my job. On June 24, I dropped off my truck for a routine oil change and tire rotation, both of which are included in my maintenance plan. Covert GMC also advertises a 21-point inspection with every service. Unfortunately, I no longer believe that inspection is actually being performed. To test my suspicion, I intentionally did not mention that I had a nail in the driver’s side rear tire. After my truck was supposedly inspected and the service advisor called to say it was ready, no one mentioned the nail or recommended repairing the tire. Only after I specifically told them about it did they offer to repair it under my wheel and tire protection plan. When I arrived to pick up my truck, I was surprised with a $35 bill. I was told my prepaid maintenance plan only covers $130 of the approximately $150 oil change. I contacted GMC directly and was informed that the dealership where I purchased the plan (Steel GMC) agreed to the $130 reimbursement amount. If I wanted the oil change fully covered, I would have to take my truck back to Steel GMC. A few things I think customers should know: • I would not recommend the service department at Covert GMC/Cadillac. Based on my experiences, the quality of service has been disappointing. • Their maintenance services are, in my opinion, overpriced, and I have frequently been recommended services that were not yet necessary. • Be very specific about what you want done, and review every recommendation before approving additional work. • Be cautious when purchasing a prepaid maintenance plan. Read every detail, get everything in writing, and make sure you understand exactly what is and is not covered. The sales presentation made it sound like I would never have out-of-pocket costs, but that has not been my experience. I’ve been a loyal customer since 2019. I’ve serviced multiple vehicles here and even purchased my Cadillac from Covert. That history makes this experience even more disappointing. While I won’t say I’ll never return, Covert GMC will no longer be my first—or even my third—choice for service.

I recently purchased a new vehicle 3 month ago from this dealership, and unfortunately I am not satisfied with my purchase. The vehicle has had issues after purchase and I feel that my concerns have not been addressed adequately. I expected better customer service for such a significant purchase. I hope that the dealership will work with me to resolve these problems and improve the experience for future customers.

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This dealership misstated the terms of the sales agreement. They took the deposit from me saying they’ll deliver me a new vehicle the next day and then kept delaying the delivery, forcing me to cancel the deal. These people are unreliable and unprofessional. Stay away from them.

This is NOT Rox Covert's dealership and does not run on the same level he has operated for the last 50 years. This dealership cares nothing about integrity or honoring their word. If you have an issue, they will bail on you. Do yourself a favor and go elsewhere before getting jerked around like me.

They have a salesman’s named Raymond that makes tik tok hoping people who didn’t buy from them that their cars break down stating that if they had went with a new vehicle at a higher payment that it wouldn’t happen. What type of dealership allows sales people to do this. I have 135,000 followers and 6 million likes and will put this dealership and salesman on blast.

They offer insanely low offers on a rare car that’s paid off. It was insulting!and they I’m sure bc it was paid off. Only $3k for a manual Shelby GT-350 (good luck ever seeing another one) I just got up and walked out. Then they jack their prices up and just such sleazy dealer. Their service AWFUL as well. They once charged me $1100 for a simple AC recharge and didn’t tell me, so next summer it got hot again and then finally tell me all they did was recharged and put “dye” in it to see ... Read More

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Google - May 26, 2026

They offer insanely low offers on a rare car that’s paid off. It was insulting!and they I’m sure bc it was paid off. Only $3k for a manual Shelby GT-350 (good luck ever seeing another one) I just got up and walked out. Then they jack their prices up and just such sleazy dealer. Their service AWFUL as well. They once charged me $1100 for a simple AC recharge and didn’t tell me, so next summer it got hot again and then finally tell me all they did was recharged and put “dye” in it to see where the leak was from. I won’t have done that Mickey Mouse service myself and saved $1100. Service advisor never even told me this till it got hot again. Then their “excuse” for the price was about the amount of freon, but when I recharged it myself when it got just as hot, I used half a $50 can. I took it somewhere else and fixed the whole thing for under $500. They seriously rob you anyway they can and just make up prices…highest dealer in town. Pls don’t go here. Today when I was quoted $1050 for a MIRROR, when I went to pay it was even more! When I told them the amount on the card (much higher than quoted), that’s exactly what they charged. Claimed taxes but the parts and labor weren’t round numbers. It was also the most expensive mirror in the greater Austin area…I called around and got prices from other dealer. They are not scam artist! Watch out! Oh and my first experience there I had to have all my spark plugs replaced and rewired…no explanation on why. I finally got them to admit I had a sized piston causing the misfire that they charged me thousands just to bore it out…even with GM warranty and was that the right thing to do?

I highly recommend the Covert Buick GMC Mobile Service. It was easy to schedule the appointment for service..The mechanic arrived on time and completed the work on my SUV. A+ Customer Service!

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Everyone we dealt with at Covert was so helpful. We purchased exactly the new vehicle we wanted, with the options and features we desired. We felt no high pressure to add on additional features. We felt the price we paid was very fair.

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I purchased a maintenance plan when I bought my Toyota from Covert. I only come in for oil changes and everytime I come in it takes 2.5-3.5 hours to get my oil changed. This is not how long it should take any oil change to take. If you are going to offer maintenance plans on Toyotas then you need to have more than one oil filter in stock. I would have never purchased the plan if I knew this would happen every time I get an oil change. Gilbert was fantastic, great customer service skills. He did tell me that ... Read More

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Google - May 5, 2026

I purchased a maintenance plan when I bought my Toyota from Covert. I only come in for oil changes and everytime I come in it takes 2.5-3.5 hours to get my oil changed. This is not how long it should take any oil change to take. If you are going to offer maintenance plans on Toyotas then you need to have more than one oil filter in stock. I would have never purchased the plan if I knew this would happen every time I get an oil change. Gilbert was fantastic, great customer service skills. He did tell me that my tires were good and I had no nails in them, but I did on one and they never checked the low pressure tire code on my car nor did they fill it up. Small things like this doesn’t want me to want to come back or refer y’all for a service plan.

The 2 things I went in for they did not do but ran the bill up to $900.

Dealership didn’t disclose all of the correct info when purchasing a truck, when discovered they wouldn’t take accountability. When trying to communicate with Brandy she barely responds to messages after she has made the sale. Typical car sales person…. It’s now April 14th…. And still waiting for a resolution

Horrible services

(Translated by Google) Terrible. I was going to buy a truck, and it turns out they're delivering it the next day because the manager is using it and they can't deliver it right away. And they sold me the one they wanted. (Original) Pésimo Voy a comprar una camioneta y resulta que me la entregan al otro dia qué porque el gerente la esta usando y no me la pueden entregar ahora Y me vendieron la que ellos quisieron

If you have Mark as a service advisor run! He will take advantage of you and is TERRIBLE with customer service.

We purchased a truck from this dealership during their end of the year sales. The truck had 5k miles on it from being used as a service vehicle rental throughout the year. It was initially listed as 38k. After putting $5,000 down and a trade in of $5,000, we still were left with a loan over 42k. The primary reason was they wouldn’t sell us the car at that price unless we bought the warranty packages which racked up our total out the door price. I kept mentioning my concern with this but was told they wouldn’t sell the vehicle ... Read More

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Google - Mar 30, 2026

We purchased a truck from this dealership during their end of the year sales. The truck had 5k miles on it from being used as a service vehicle rental throughout the year. It was initially listed as 38k. After putting $5,000 down and a trade in of $5,000, we still were left with a loan over 42k. The primary reason was they wouldn’t sell us the car at that price unless we bought the warranty packages which racked up our total out the door price. I kept mentioning my concern with this but was told they wouldn’t sell the vehicle at that price unless these items were added. I would have normally given more pushback but we didn’t have many options at the time and needed a vehicle. Essentially, we could have bought a brand new truck and would have gotten a lot better packages included than we did for only a few thousand more. Just be careful when buying used cars here. Warranty’s are optional and it’s illegal to use deceptive sales tactics such as stating a warranty is required for the sale when they’re optional. I wish I had emailed/texted about these things but they were all verbal so there’s nothing I can do now. Just be careful!!

Follow up from purchasing to trying to get the car serviced. The following up is why I would never do this again. Y'all got me, spent more than advertised and the perks are not real apparently. I personally do not like the process of finding and purchasing a new car but this was the best experience I have ever had. They Absolutely have my lifetime business! Thank you Jud Reyes!

Absolutely terrible experience with the sales manager at the Austin location. He quoted me one price, and then added on a bunch of extras. When I told him I was not paying for the extras, he informed me he would need to go up on the price since we were not paying for any of the optional add ons or financing. Once I explained he could not do such a thing, I contacted some folks I know at the Bee Cave dealership, and they took care of the problem immediately with management. The vehicle was moved to the Bee Cave ... Read More

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Google - Mar 19, 2026

Absolutely terrible experience with the sales manager at the Austin location. He quoted me one price, and then added on a bunch of extras. When I told him I was not paying for the extras, he informed me he would need to go up on the price since we were not paying for any of the optional add ons or financing. Once I explained he could not do such a thing, I contacted some folks I know at the Bee Cave dealership, and they took care of the problem immediately with management. The vehicle was moved to the Bee Cave dealership where everything was completed exactly as agreed. Do not deal with the sales manager at the Austin location. Go directly to Bee Cave.

Great customer service! Bret and Tony were wonderful. They made sure the repairs needed on my SUV were completed in a timely matter.

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(Translated by Google) They didn't fix my truck properly, and the person in charge of the job stopped responding to me after returning it to me. (Original) No arreglaron mi camioneta bien y el encargado de ese trabajo ya no me contesto después de entregármela

Help me to understand? You have to make an appointment for servicing your vehicle but it doesn't start being serviced until the next day. Why have appointments. I had an appointment for 0709 hours 9 March 2026 for a recall of possibly engine propulsion disruption. I was told that it could take 24-48 hours. On 10 March 2026, my vehicle was finally pulled in for servicing only to receive a text message about conducting other repairs. I didn't drop off my vehicle off for that. I declined their offer and my vehicle was driven back into the parking area to just sit. I ... Read More

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Google - Mar 14, 2026

Help me to understand? You have to make an appointment for servicing your vehicle but it doesn't start being serviced until the next day. Why have appointments. I had an appointment for 0709 hours 9 March 2026 for a recall of possibly engine propulsion disruption. I was told that it could take 24-48 hours. On 10 March 2026, my vehicle was finally pulled in for servicing only to receive a text message about conducting other repairs. I didn't drop off my vehicle off for that. I declined their offer and my vehicle was driven back into the parking area to just sit. I had also explained that I'm the only person in my household and needed my vehicle back NLT 11 MARCH 2026 due to having a medical appointment. My vehicle sat until at or around 0900 hours 11 March 2026 to conduct the engine propulsion check. I was finally notified at or around 1100 hours 11 March 2026 that my vehicle would be ready by 1200 hours 11 March 2026 and the shuttle would be heading my way soon to pick me up and take me back to the repair shop. I picked up my vehicle at or around 1230 hors 11 March 2026 barely making it to my medical appointment. My service advisor Colton Cooper didn't even come to greet me upon picking up my vehicle. This is terrible service and I still don't understand why it took over the 24-48 hours that was quoted to me. I indeed have a car cam in my vehicle showing me that my vehicle sat there for 2 days before conducting the engine propulsion check. Why make appointments if this is the case? I will probably never use this service again; and I have been a loyal customer since 2004 to be treated like this!

Came for an appraisal. They claimed my car had hail damage. Car has been in a garage for 10 years of ownership. Car has zero signs of hail damage - if you’ve ever seen hail damage, it’s extremely obvious. The salesman proceeded to threaten to ‘update the KBB value’ to reflect their bogus assessment. Not sure if the threat was credible, but ridiculous either way. Seems like a group or scam artists who will say anything to maximize profit on buying your car. While I was waiting for the appraisal I had the pleasure of listening to some other ... Read More

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Google - Mar 3, 2026

Came for an appraisal. They claimed my car had hail damage. Car has been in a garage for 10 years of ownership. Car has zero signs of hail damage - if you’ve ever seen hail damage, it’s extremely obvious. The salesman proceeded to threaten to ‘update the KBB value’ to reflect their bogus assessment. Not sure if the threat was credible, but ridiculous either way. Seems like a group or scam artists who will say anything to maximize profit on buying your car. While I was waiting for the appraisal I had the pleasure of listening to some other salesmen make fun of a client and discuss how to best take advantage of them. Typical American car dealership. Update: Sold the car for more than double what they appraised for. Don't even bother with these clowns

Poor customer service

Unnecessary poor interaction with Olivia Machalek.